Customer Service Officer

  • Newcastle
  • Temporary
  • Thu May 23 23:20:24 2019
  • 200016880

Customer Service Officer

  • Great opportunity with government department
  • 6-month contract with immediate start
  • Newcastle NSW

Spinifex Recruiting is seeking an experienced Customer Service Officer to join a government department in Newcastle NSW. The role is initially contracted until December 2019 and pays an attractive hourly rate.

The role

The Client Service Officer (CSO) is part of a Client Service team collectively responsible for delivering high quality, consistent and timely services that are consistent with the department’s customer experience statement. The CSO will be expected to independently handle rudimentary transactions for clients and have a strong understanding of when to escalate complex matters to the Senior CSOs and the Principal CSO as appropriate.

Key accountabilities

  • Deliver high quality, consistent and timely services to clients that are consistent with the department’s customer experience statement.
  • Ensure a coordinated approach to client matters by working closely with team members.
  • Provide integrated client services by working closely with Branches and Service Advisory.
  • Utilise the required systems and processes to support the management of client matters and actively suggest improvements.
  • Escalate difficult matters and significant complaints to the Senior Client Service Officer or Coordinator as required.
  • Actively role model the Department’s values and behaviours.

You

It is essential you have:

  • Demonstrated relevant clerical / secretarial and administrative experience.
  • Previous Customer Service experience in a call centre or government department preferable
  • Highly developed verbal, telephone and written communication skills and the ability to liaise and consult with both internal, external clients and staff with a strong customer service focus.
  • Initiative, organisational skills and flexibility to operate in both a team environment and independently.
  • An ability to prioritise, and effectively achieve deadlines.
  • Experience to identify and deal effectively with difficult situations and conflict.
  • Sound and relevant computer and keyboard skills (including proficiency in data base entry).
  • Ability to multi-task, share team responsibilities to maintain maximum monitoring level of prompt, efficient and courteous customer service.

If this is the role you are looking for and you are available for an immediate start, apply now.

Please phone Rose for further information on 6361 1112.