Customer Service Officer

  • Wollongong
  • Temporary
  • Wed May 15 06:56:26 2019
  • 200016793

Customer Service Officer

  • Part-time opportunity
  • 4-month contract with immediate start
  • Wollongong NSW Location

Spinifex Recruiting is seeking an experienced Customer Service Officer to join a high-volume call centre in Wollongong NSW.

Key accountabilities

  • Deal with incoming customer calls, correspondence and enquiries, including account queries, and the processing of orders and payments. These customers may be external or internal, domestic or commercial.
  • Adhere to and communicate to customers and staff alike, all company statutory regulations.
  • Liaise with customers, dealers and suppliers’ contractors as required.
  • Ensure all customer records are updated
  • Control and liaise with retail outlets for winter package deals and frequent filler appliance purchases and process resultant accounts.
  • Take overflow calls from other centres and liaise with other centres regarding customers.
  • Set up new domestic or commercial accounts.
  • Process creditor’s invoices.
  • Organise appliance enquiries, invoicing, ordering, and stocktake.
  • Sell appliances and arrange for appliances to be installed.
  • Process banking and mail and take to Bank/Post Office.
  • Manage all aspects of debtor control for customers

You

It is essential you have:

  • Demonstrated relevant clerical / secretarial and administrative experience.
  • Previous Customer Service experience is preferable but not necessary. However, a good level of understanding, tolerance and common sense with people is essential.
  • Highly developed verbal, telephone and written communication skills and the ability to liaise and consult with both internal, external clients and staff with a strong customer service focus.
  • Initiative, organisational skills and flexibility to operate in both a team environment and independently.
  • An ability to prioritise, and effectively achieve deadlines.
  • Some knowledge of local area geography would be an advantage.
  • Experience to identify and deal effectively with difficult situations and conflict.
  • Sound and relevant computer and keyboard skills (including proficiency in data base entry).
  • Ability to multi-task, share team responsibilities to maintain maximum monitoring level of prompt, efficient and courteous customer service.

If this is the role you are looking for and you are available for an immediate start, apply now.

Please phone Rose for further information on 6361 1112.